Customer Care
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Shipping & Delivery
For deliveries to Canada and few international shipping , HEBE Apparel primarily uses Canada Post, an international express service offered by over 140 postal services worldwide, including the United States Postal Service, Parcelforce Worldwide (UK), Chronopost (France), Australia Post, Canada Post, Singapore Post Limited, and Hongkong Post. However, depending on circumstances, we may also select from a pool of couriers, such as DHL or FEDEX, to provide the most suitable delivery service for your specific order.HEBE Apparel will use its discretion to determine the best courier for each order, and reserves the right to change couriers without prior notice
Privacy & Security
We request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
While making a purchase from HEBE Apparel, you are given the option to create a user name and password. This user name and password functionality offers our customers the ability to quickly and easily proceed through the check-out process on repeat visits. We do not store your credit card information as part of this optional service.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at info@hebeapparel.com
Returns & Replacements
HEBE Apparel is happy to exchange or refund any unsuitable garments within 28 days Provided they are in a resalable condition and a valid receipt is presented. For further information on our Return/Exchange policy please contact us at info@hebeapparel.com
Payment
We accept only payments made through PayPal at the moment
Updating Account Information
You can log in to "My Account" to update or delete your information. Personal Information You Provide Us. For the purposes of this Privacy Policy, "Personal Information" is any information that identifies you, would enable someone to contact you, or that describes your relationship with HEBE Apparel. We collect and store Personal Information when you register to use our Site, ask a question, complete a form, conduct a transaction, or send us an email. While you are not required to submit any information to our Site, if you do not provide the requested information, you may not be able to access or use some of the features and functions of our Site and we may not be able to provide you with certain services. HEBE Apparel uses your Personal Information to complete transactions, respond to your requests, deliver the products and services you request, and notify you of promotions, updates, or special offers that we think may interest you.
